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POSITION TITLE: On-Call Destination Consultant
DEPARTMENT NAME: Relocation
REPORTS TO: Key Account & Regional Manager, Middle East
WORK LOCATION: Eritrea
To support employees and their families who are moving to Africa (Eritrea) and to ensure their smooth transition into the new location by providing services including orientation, home finding, school search etc and making the assignee familiar with the local area, culture and customs.
Sourcing suitable accommodation for the assignee and family within the budget and timescales agreed.
Ensuring that all properties viewed are on housing itineraries prepared by Move One's preferred real estate agent vendors.
Discussing and confirming that the services being delivered are within the agreed budget and scope of work contracted with the client. If there are any special needs or requirements confirm that these are within the authorized guidelines of the client.
Maintaining consistent contact with the assignee throughout the service;
Recording vital service related information in Move One's bespoke software system,viaRELO, daily by completing comments, statuses, time-tracker, costs, and other fields;
Uploading service-related documents to viaRELO including property offers, itineraries, lease agreements, termination notices, HOP documents, and others;
Providing clear and timely updates and service reports to any local Move One clients for whom they are providing services;
Immediately notifying their Destination Coordinator of any issues or challenges that may arise during a relocation service, documenting the issues/challenges in viaRELO, and placing the service on alert;
Completing any client forms related to the service;
Completing any records or forms required to track their per diem work, including but not limited to, vehicle mileage, time sheets, expense reports;
Notifying their Destination Coordinator of any planned holidays that may impact availability for work.
Work effectively as a team contributor on all assignments.
Interact professionally with other employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Other duties as reasonably assigned.
Expert knowledge of destination and the surrounding areas
Good foundation knowledge about expat living areas and the rental property market
Excellent English and preferable one other language
Service industry work experience is advantageous
Strong PC skills
Sophisticated manner (ability to relate to people, clients and staff, at all levels)
Passionate about Customer Service
Ability to communicate clearly and with confidence both verbally and in writing
Strong problem-solving skills
Time management skills
Accuracy and attention to detail
Inquisitiveness and eagerness to continuously develop self-knowledge on destination city
Per Diem consultants are expected to use their own cars, to have valid driving license, car registration and insurance (copies to be presented to Move One Relocations before first job).
Car has to be clean and well-maintained during engagement with Move One Relocations.
Per Diem consultants will not work with another Relocation company during their engagement with Move One Relocations.